Testimonials - What Our Clients Have to Say
OSR Consultancy ClientsAs a result of the Team building day, I have witnessed a renewed 'vigour' and clear direction in the team, bringing about a much more focused and cohesive teamGREATER MANCHESTER POLICE, Manchester England (BAPA Team Building Day)
Thanks and gratitude to you personally for your continued service, support and constant ability to motivate the staff at campanile UK. Having read the recent Customer Care Training Course critiques, once again, you have managed to succeed far beyond the expectations of the delegatesCAMPANILE UK, Manchester England "Customer Care"
We are so pleased with the outcome. You have provided a firm foundation on which we can now buildMASONS SOLICITORS, Manchester England (MANAGEMENT SKILLS)
The general consensus was that the courses were excellent and already branches are seeing a return on our investment in that our participants are increasing the numbers of appointments made per day for our salespeople by at least a factor of 2 and more in some branches.TERMINIX PROPERTY & ENVIRONMENTAL SERVICES, Stockport Manchester England ("Making Appointments by Telephone")
I would like to pass on my sincere thanks for your valuable contribution to our event. Your enthusiasm and energy was infectious! Many thanks for sharing your personal journey with us. Everyone was inspired and encouraged by your very honest account of your climb to success: the barriers and solutions.You are an amazing lady and such a good role model! Thank you for giving such a motivational speech.JOBCENTRE PLUS NORTH WEST, Warrington England (ACCESSING ABILITY PROGRAMME)
'Thank you very much for speaking at the conference last week. The initial feedback from the event has been very positive and your input made a significant contribution to the success of the event. Your energy and passion made such an impact. From the comments that I heard, I am sure you will be receiving calls from authorities asking you to work with them and I'm sure we will be calling on you again ourselves.NORTH WEST EMPLOYERS, Manchester England
The general concensus was that the training course was excellent and as a direct result of this our Course Directors have been able to put into practice the concept of consultative selling. The course content and your own special ability to transfer the knowledge has provided individuals with the skill to increase customer activity.LANCASHIRE FIRE & RESCUE SERVICE, Preston England (Sales and Negotiation Skills Training)
Olive Strachan delivered training courses for senior sales and operational managers from RFS that were extremly well received by the delegates. As a result I have seen a difference in the way that the delegates approach situations on a daily basis. The course content is still discussed and managers share their experiences and issues openly. I would have no hesitation in using OSR for training in the future.RENAULT FINANCIAL SERVICES LIMITED, Chester England (Management Development Programme)
Thank you very much for your excellent presentation at the GM BME Womens consultation event. The feedback from the delegates was very positive and they felt truly inspired by you.THE ETHNICS MINORITIES BUSINESS SERVICE (EMBS) Greater Manchester
Thank you for your dedication and professionalism; it has been a real pleasure working with you.. and such good fun too. The results are clear for all to see. We are so pleased with the outcome. You have provided a firm foundation on which we can now build.THE MUSEUM OF SCIENCE & INDUSTRY IN MANCHESTER (Customer Care)
I would like to pass on my thanks for the effort that was put in to the delivery of the training for the customer services team. From the feeback I received, everyone was delighted with the content and the style of the delivery. They are now putting into practice some of the ideas that were brought up, which from a service point of view is excellent. We thank you for all the work involved and the professional manner the training was carried out and we look forward to working with yourselves again in the near future.KNOWSLEY HOUSING TRUST, Liverpool England (Bite Size Training)
Great event. People loved it and are energised. Seem to be picking it up and running with it. Certainly they got the point. Thank you very much.PROTOCOL NATIONAL, Nottingham England (FISH Team Building Event)
I wanted to say a big thank you to you. You were wonderful and inspitational. Eeveryone really enjoyed the training course and your warm and cheeful personality.BRITISH COUNCIL - Paris France (Customer Services)
The trainer made the day as successful as it was, made the content relevant and gave each individual the opportunity to get something out of it. Really valuable training. Staff have been seen putting newly acquired skills into practice - with success!ENGLISH INSTITUTE OF SPORT, Manchester England (Time Management & Influencing Skills Training Course)
Just a short note to thank you for your effort and understanding during our 3 day training course. It was a really interesting and enlightening experience...BRITISH COUNCIL, Oman Middle East (Time Management & Assertiveness at Work Skills)
The delegates loved the course - and never thought that they could learn so much and have fun at the same time! The training will really improve our work as we are better prepared to provide good customer service and not only has it helpd to make us a better service provider, it has also made us better customers!BRITISH COUNCIL, Lisbon Portugal (Customer Care)
Clients who Have Visited the Resource CentreFantastic material availableWINCANTON LOGISTICS, Wiltshire England
Fantastic - could have stayed all day! We found exactly what we needed + more!MANCHESTER METROPOLITAN UNIVERSITY, Manchester England
Excellent selection of videos, extremely helpful + usefulSSL INTERNATIONAL, Knutsford England
Excellent service yet again - Friendly yet professional. Thanks for all your help.TRAFFORD COUNCIL, Trafford Manchester
So many titles to choose from, it was great to get good advice and find the video that really suits our needsRIVA SYSTEMS, Nottingham England
Excellent Service, Surroundings, Materials and Coffee! All impressed me.ROYAL SUN ALLIANCE, Liverpool England
High level of attention - excellent service. Good choice of resources - especially good booklet selection.REDROW GROUP, North West (Cheshire) England
Spoilt for choice - hope to be back for more soon!HAYS LOGISTICS, Doncaster England
Excellent choice; helpful informative service. Hope to return soon!PC WORLD BUSINESS DIRECT, Bury (Manchester) England
Excellent service and good company Thank You ! ! !INLAND REVENUE, Manchester, England
Very useful facility - lots to think about. Thank-youCAREERS PARTNERSHIP, North West, England
Thank you for the time you spent with us today, look forward to meeting again. As always you were very helpful.THE CO-OPERATIVE GROUP MANCHESTER
Excellent selection of videos, extremely helpful + useful.SSL INTERNATIONAL, Knutsford England
Superb facilities and excellent range of material to suit all needs. Good, relaxing environment to browse at leisure no pressure! Thank-you!HALLIWELLS, Manchester England
Excellent facilities very professional + helpfulMATALAN, Liverpool England
Thank you for your excellent service and good adviceEQUIFAX PLC, Bradford England
Pleasant surroundings - customer focused! Friendly approach. Will revisit for further viewingCIS, Manchester England
Extremly helpful and useful to preview the resources and be able to discuss options and solutions. Very worthwhile and interesting.C.R.L. Surrey, England
Fantastic visit, very informative and helped us an awful lot. Gave us many ideas - we wil be speaking to you again in the very near future.GOVERNMENT OFFICE NORTHWEST, Liverpool England
Excellent resources and staff extremly helpfulDISABILITY RIGHTS COMMISSION, Manchester England
Good opportunity to review resources; helpful staff; excellent service and assistanceHERALD INNS AND BARS, Chorley England
Thank you for your help and directing me to some very useful materials. Much appreciated!BRITISH COUNCIL, Manchester England
Thank you so much for your time and expertise - a worthwhile experience - we'll be back!SGS HOLDINGS, Cheshire England
Thank you for being so informative and friendly on my visit today. You have been extremly helpful in all aspects. I shall be taking some very positive feedback to carPhone Warehouse regarding the DVD's I've watched today!CARPHONE WAREHOUSE
Thank you for listening and really understanding my organisations needs!EMCOR ENGINEERING SERVICES, Manchester England
Since the launch of our new Online Learning Centre in September we have experienced a great deal of interest, excitement and enthusiasm in this new resource. It has created a sense of investment in our people and their personal development. Our management team have welcomed this resource as a support and enhancement of their current training programmes.Regional Training Manager - Trinity Mirror